Inside Sales Representative
Imperial is seeking an “Inside Sales Representative” to cultivate and manage new customers and inactive accounts in the green grass golf market. This individual will be responsible for identifying and developing opportunities that supplement our outside sales team’s efforts.
To be successful in this role, this team member must have a self starter mentality and be comfortable cold calling golf courses. Successful prior experience in sales and an eye for logos/fashion, as well as the ability to prioritize projects and superb organizational skills will be essential in this role.
Scope of Duties & Responsibilities
- Manage customer accounts from first contact to re-orders
- Understand color patterns, hat styles, and other information necessary for maintaining processes
- Responsible for maintaining a high level of professionalism with clients
- Answers questions from customers or individuals about products or directs them to the person able to assist them.
- Build relationships with customers and clients
- Understand company trademarks and registrations
- Learn and understand purchase order process and proof designs from art department
- Communicate with outside sales representatives as well as corporate and wholesale customers
- Communicate with customers over multiple email systems
- Able to perform all processes digitally
- Other duties as assigned
The Inside Sales Representative will report to the Vice President of Sales – Golf.
Critical Operating Relationships
- President of Imperial
- SVP of Sales
- Director of Sales Administration
- Customer Service Manager
- Customer Service Representatives
- Outside sales representatives
- Graphic artists
- Production & Shipping
- Annual salary plus incentives
- Health care
- Vacation, Holidays
- Relocation to the greater St. Louis area (as needed)
- Education – High school degree preferred.
- Computer Skills – Familiarity with basic Microsoft Suite, Gmail and ability to quickly learn order entry software.
- Selling – Confidence and sales acumen to cold call customers and walk them through the ordering process.
- Customer Service – Outstanding bedside manor with customers and internal stakeholders.
- Golf & Brand Affinity – Important but not mandatory to have a passion for and keen understanding of the game of golf, its unique culture and especially the Imperial brand.
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